Frequently Asked Questions

Your questions, answered with care

We know that sending off your antiques or personal items can feel like a big step. That’s why we’ve answered the most common questions our customers ask, with honesty and transparency. Whether you’re looking for peace of mind, practical details, or reassurance, we’re here to help every step of the way.

new faqs

General

Are you a trusted service?
Is it free to send my antiques?
How do I send my items to you?
Does Eric Actually work with you?
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Shipping

Do I have to pay for shipping?
What’s the process for sending a box of items?
I can’t get to a Post Office. Can you collect from my home?

Items

My item isn’t on your list of accepted items. Can I still send it?
Can I send photos before I post anything?
What if I only have one item? Is it worth sending?
What if something breaks during shipping?

Still have questions?

We’re just a phone call or email away. Get in touch and we’ll guide you through everything — no pressure, no jargon, just honest help.

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